pub204 Privacy Policy

1. Information We Collect

pub204 collects various categories of personal information necessary to provide online gaming services, comply with regulatory obligations, prevent fraud and money laundering, and improve user experience. The personal information we collect falls into several categories:

Registration & Account Information

When you create a pub204 account, we collect identifying information including your full legal name as it appears on government-issued identification, date of birth, gender, nationality, residential address, mobile phone number, and email address. This information is mandatory for account creation and is required by PAGCOR regulations to verify your identity, confirm you meet the legal gambling age (21 years in the Philippines), and maintain a single account per individual.

Identity Verification Documents

In compliance with PAGCOR anti-money laundering and know-your-customer (KYC) requirements, pub204 collects copies of government-issued identification documents such as Philippine passports, driver's licenses, UMID cards, PRC IDs, postal IDs, or other valid forms of identification bearing your photograph, full name, date of birth, and government identification number. These documents are processed during initial account verification and may be requested again before processing withdrawals or when account activity triggers additional verification requirements.

Financial & Transaction Information

pub204 collects information related to your financial transactions including deposit amounts, deposit methods (GCash account numbers, Maya account details, bank account information, cryptocurrency wallet addresses), withdrawal requests, withdrawal destinations, payment processor transaction identifiers, and complete transaction histories. We also maintain records of all wagers placed, game outcomes, bonus activations, bonus wagering progress, account balance changes, and promotional participation.

Technical & Usage Information

When you access pub204 services, we automatically collect technical information including your IP address, device type and model, operating system and version, browser type and version, mobile carrier, screen resolution, preferred language settings, referring URLs, pages visited, features used, games played, session duration, click patterns, and timestamps for all activity. This information is collected through cookies, web beacons, device identifiers, and similar tracking technologies.

Communication Records

pub204 maintains records of all communications between you and our customer support team, including live chat transcripts, email correspondence, phone call recordings (where permitted by law and disclosed to you), support ticket histories, feedback submissions, and survey responses. These records help us resolve issues efficiently, improve service quality, and maintain documentation of player interactions for regulatory compliance and dispute resolution purposes.

Marketing Preferences & Behavioral Data

We collect information about your marketing preferences, including whether you've opted in to receive promotional emails, SMS notifications, push notifications, and other marketing communications. We also track engagement with marketing materials (email opens, link clicks, promotional redemptions) and analyze behavioral patterns to personalize content and offers relevant to your gaming preferences.

Data Category	Purpose	Legal Basis
Registration Information	Account creation, identity verification, age confirmation	Contractual necessity, legal obligation
ID Documents	KYC compliance, fraud prevention, AML compliance	Legal obligation (PAGCOR regulations)
Financial Data	Processing deposits/withdrawals, transaction records	Contractual necessity, legal obligation
Technical Information	Security, fraud detection, service improvement	Legitimate business interests
Communications	Customer support, dispute resolution, service improvement	Contractual necessity, legitimate interests
Marketing Data	Promotional communications, personalized offers	Consent (opt-in), legitimate interests

2. How We Use Your Information

pub204 uses your personal information for the following purposes, all of which are necessary for providing online gaming services, complying with legal obligations, or pursuing legitimate business interests:

Service Provision & Account Management

We use your information to create and maintain your pub204 account, authenticate your identity upon login, process deposits and withdrawals, maintain accurate account balances, record gaming transactions, calculate winnings and losses, apply bonuses and promotions according to their terms, process withdrawal requests, and provide customer support when you contact us with questions or issues.

Regulatory Compliance & Legal Obligations

pub204 operates under PAGCOR license and is subject to comprehensive regulatory requirements including age verification to ensure all players are 21 or older, anti-money laundering monitoring and reporting of suspicious transactions, fraud detection and prevention, responsible gaming program implementation including self-exclusion enforcement, tax reporting obligations, and cooperation with law enforcement investigations when legally required.

Security & Fraud Prevention

We analyze usage patterns, device information, and behavioral data to detect account takeover attempts, identify multiple accounts created by the same individual, recognize collusion or coordinated play, prevent bonus abuse and promotional fraud, and protect against payment fraud including stolen credit cards or unauthorized payment method use. Security measures include device fingerprinting, IP address tracking, behavioral analysis, and transaction pattern monitoring.

Service Improvement & Personalization

pub204 analyzes aggregated and anonymized data to understand which games are most popular, identify technical issues affecting user experience, optimize mobile performance for different devices and network conditions, improve website navigation and feature placement, and develop new games and features aligned with player preferences. We also use your gaming history and preferences to recommend games you might enjoy and present promotional offers relevant to your interests.

Marketing & Communication

With your consent, we send promotional emails featuring new games, special bonus offers, tournament announcements, and platform updates. We also send transactional communications (account notifications, withdrawal confirmations, security alerts) that are necessary for service provision regardless of marketing preferences. You can opt out of promotional communications at any time while continuing to receive essential service-related messages.

3. Information Sharing & Disclosure

pub204 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information in limited circumstances necessary for service provision, legal compliance, or business operations:

Service Providers & Business Partners

We share information with trusted third-party service providers who assist in platform operations including payment processors (GCash, Maya, banks, cryptocurrency exchanges) who process deposits and withdrawals; gaming providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.) who supply games and process wagers; identity verification services that authenticate documents and detect fraud; cloud hosting providers that store data securely; customer support platforms that manage live chat and ticketing; and email service providers that deliver communications.

All service providers are contractually bound to use your information only for the specific purposes for which it was shared, maintain appropriate security measures, and comply with applicable data protection laws. We conduct due diligence on all service providers before engagement and monitor their compliance with privacy and security obligations.

Regulatory & Legal Disclosures

pub204 may disclose your information to PAGCOR and other Philippine government agencies when required by gaming regulations, law enforcement authorities pursuant to valid legal process (subpoenas, court orders, search warrants), the Anti-Money Laundering Council (AMLC) when suspicious transactions are detected, tax authorities as required for tax reporting and compliance, and courts or arbitrators in connection with legal proceedings or dispute resolution.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and the privacy policy that will govern your information following the transfer.

4. Data Security Measures

pub204 implements industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security framework includes 256-bit SSL/TLS encryption for all data transmission between your device and pub204 servers; encrypted storage of sensitive data including passwords (hashed using bcrypt), identification documents, and financial information; network firewalls and intrusion detection systems monitoring for malicious activity; regular security audits and vulnerability assessments by independent security firms; access controls limiting employee access to personal data on a need-to-know basis; and security awareness training for all staff handling personal information.

While we employ robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to maintaining security controls consistent with industry best practices and promptly notifying affected individuals and relevant authorities in the event of a data breach as required by Philippine data privacy law.

5. Data Retention & Deletion

pub204 retains your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account Information: Retained for the duration of account activity plus seven (7) years following account closure to comply with PAGCOR record-keeping requirements and Philippine tax law.
• Transaction Records: Maintained for ten (10) years following the transaction date as required by anti-money laundering regulations and tax law.
• Identity Verification Documents: Stored securely for seven (7) years after account closure or until no longer required for regulatory compliance, whichever is longer.
• Communication Records: Retained for three (3) years to support customer service continuity and dispute resolution.
• Technical Logs: Maintained for one (1) year for security monitoring and troubleshooting purposes, then anonymized or deleted.

Following the applicable retention period, personal information is securely deleted or anonymized such that it can no longer be attributed to an identified or identifiable individual. Backups containing personal data are also purged according to backup rotation schedules following retention period expiration.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request copies of the personal information pub204 holds about you and information about how we process it.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purposes collected, you withdraw consent for processing based on consent, or you object to processing based on legitimate interests. This right is subject to legal retention obligations.
• Right to Object: You can object to processing of your personal information based on legitimate interests, including for direct marketing purposes.
• Right to Data Portability: You may request personal information you provided to pub204 in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to Lodge Complaints: You have the right to file complaints regarding pub204's data processing practices with the Philippine National Privacy Commission.

To exercise any of these rights, contact pub204's Data Protection Officer by email at the address provided in your account documentation or through customer support specifying the right you wish to exercise and providing sufficient information to verify your identity. We will respond to requests within fifteen (15) days as required by Philippine law.

7. Cookies & Tracking Technologies

pub204 uses cookies, web beacons, device identifiers, and similar technologies to enhance user experience, maintain session state, remember preferences, analyze usage patterns, detect fraud, and deliver relevant advertising. Cookies are small text files stored on your device that allow websites to recognize your browser and remember information about your visit.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until expiration or manual deletion). Categories include strictly necessary cookies required for platform functionality, performance cookies that collect aggregated usage statistics, functional cookies that remember preferences and settings, and targeting cookies used for personalized advertising (where permitted and with consent).

You can control cookies through your browser settings, but disabling certain cookies may limit functionality and prevent you from using some features of the pub204 platform. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent.

8. Third-Party Links & Services

The pub204 platform may contain links to third-party websites, services, or applications (such as payment processors, social media platforms, or game provider sites) that are not operated by pub204. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use, as we are not responsible for their privacy practices or content.

9. Children's Privacy

pub204 services are strictly prohibited for individuals under the age of twenty-one (21) in accordance with Philippine law and PAGCOR regulations. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from someone under 21, we will immediately delete that information, close the associated account, and take steps to prevent future access. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

pub204 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered email address, prominent notice on the pub204 homepage, or in-platform notification upon login. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Your continued use of pub204 services following notice of changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or pub204's data processing practices, you may contact our Data Protection Officer or customer support team. We are committed to addressing privacy inquiries promptly and working with you to resolve any concerns about how your personal information is handled.